NADRA (National Database And Registration Authority) base 2025 Headquarter Islamabad Job is published as Call Center Agent NTL (Contractual). This position brings a great opportunity for customer service professionals and call center operators to be part of a national cause while working in a fast-paced environment. The last date to apply for this post is 19 Jan, 2025.
Job Overview: Call Center Agent (NTL) at NADRA Headquarters
NADRA is responsible for maintaining Pakistani government, is responsible for maintaining Pakistan’s national databases and providing critical secure identification services to citizens. To augment their customer service capacities, NADRA is hiring a Call Center Agent to address customer inquiries, mitigate problems and improve service delivery. It is a shall be for a period of 3 years (extendable if deemed necessary) contract position at NADRA headquarters Islamabad with 6 months probation. You are a great fit for the position if you work well in fast-paced customer-facing environments and have strong communication and problem-solving skills.
Educational Qualifications for Call Center Agent (NTL) Role
To apply for the Call Center Agent position, candidates must meet the following educational requirements:
- Graduation from a reputable university is essential.
- The degree must be recognized by the Higher Education Commission (HEC).
This ensures that all candidates meet the basic qualification criteria required for the position and can effectively contribute to the role.
Required Professional Experience and Skills
Candidates applying for Call Center Agent (NTL) must meet the following life experience to be eligible: Minimum of 3 years professional experience of working in a call center or customer service. This experience is particularly useful, if it includes:
- Addressing billing questions, and offering technical support to clients
- Quickly Resolving Customer Issues and Maintaining Customer Satisfaction
In addition, required skills to thrive in this role include:
Interpersonal Skills: It is vital to build a healthy relationship with clients, as well as among coworkers, to promote a positive working environment and quality customer interaction.
❗️Communication Skills: It is key to deliver clear and concise verbal and written communication in order to providing accurate information and resolving customer queries.
Complaints/Concern Handling: The key job includes handling customer complaint professionally by receiving, addressing them through phone call and mail.
Active Listening: It is critical to this role to listen carefully to customer concerns, recognize their needs, and respond.
Empathy and Patience: Treating difficult customers with empathy and patience, making sure that people are always heard and appreciated.
Problem-Solving Skills: The skills to analyze and find solutions to customer issues in an effective and timely manner.
Multi-tasking: Call Center Agents are required to manage multiple calls or queries simultaneously whilst being professional at all times.
Familiarity with MS Office and call center apps (e.g. VICIDIAL) is a plus for documentation and communication. Iron typing skills with attention to detail will assist in effectively maintaining customer queries and documentation of replies.
Additional Information About the Role
- Work Shifts:: As a customer support associate, you will work in rotational shifts, making sure customer support is always available.
- Improve customer service: The new hire will help implement enhanced service protocols for customers to reduce complaints and drive up customer satisfaction.
- Contract Tenure: The position is for an initial contract period of 3 years, extendable. All applicants, successful or not, will be put on a 6 month trial to find out who fits best for the role.
Terms and Conditions for Applicants
The complete terms and conditions for prospective candidates to apply for the Call Center Agent (NTL) position are as follows:
Age Limit: age limit for candidates is 28 years However, as per government rules, candidates get 5 years’ age relaxation.
NOC: Applicants working in government or semi government departments will have to provide a valid NOC with their Application.
Medical and Character Certificates: The chosen candidate will need to submit Medical Fitness and Character Certificates.
How to Apply: Applications only, online only, and must be submitted no later than 19 January 2025.
TA/DA: No travel or daily allowance will be given to candidates for attendance in the interview/test.
Only Short Listed candidates will be invited for interviews or tests.
Employment of Diverse and Equal Opportunity
NADRA is an equal opportunity employer and encourages individuals from all backgrounds to apply. The organization also promotes Women, Minorities, Transgender and differently-abled (M/PWD) candidates for the Call Center Agent (NTL) position. NADRA is an equal employment opportunity employer and prohibits any kind of discrimination.
How to Apply for NADRA Call Center Agent (NTL) Job
Here are simple steps on how to apply in the Call Center Agent (NTL) position.
Official NADRA Careers Portal: https://careers.nadra.gov.pk
Submit the Application: Complete the online application with accurate personal and educational information.
Submit the Application: To get your candidacy underway, submit your application by the 19th January 2025 deadline.
Shortlisted candidates will be contacted for test/interview so please make sure you prepare for the same.
Conclusion
NADRA Headquarters Islamabad is hiring for Call Center Agent (NTL) (Contractual) positions, perfect for those looking to further a brave beautiful Pakistan and who are seeking a career change. If you qualify and have the necessary abilities, don’t miss out, apply by 19th January 2025! For more details and apply online, check out the official NADRA careers page now.
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