Nadra Headquarters, Islamabad-HQ Agent (NTL) (Contractual) – Government Jobs
Headquarters, Nadra HQ Islamabad
Age Limit: Up to 28 years
Apply by: 19 January 2025
Nadra Call Center Job Description
Educational Requirements:
Bachelor Degree from a recognised university.
Job Location:
Islamabad
Professional Experience:
Minimum Requirement: 3+ years of relevant experience
Previous Experience:
A background in call center or customer service is highly preferred.
Experience doing billing inquiries, trouble-shooting and technical support is a plus.
Skills and Qualifications Required
Interpersonal Skills: Ability to build good relationships with clients and colleagues.
Skills: Effective verbal and written communication with strong problem-solving abilities.
Complaint Resolution: Expertise in resolving customer service complaints and questions over the phone and by email.
Enhancing Service: Assist in creating service process that aims to minimize complaints.
Active Listening: Skills to listen to and respond appropriately to concerns.
So be patient and empathetic, even when that might seem impossible in the heat of the moment.
Technical Knowledge: Familiar with MS Office & Call centre applications like VICIDIAL.
Skill 5: Typing Skills (Fast and Accurate)
Multi-task: Capable of handling multiple calls or tasks at once, while maintaining professionalism.
Additional Information:
This position will be working on shifts to provide 24/7 support.
Terms and Conditions:
Appointees will initially be employed as contractual employees for a period of three years, subject to a six-month probation period.
Management has the right to reject any application without explanation.
Only shortlisted applicants will be invited to tests and interviews.
Disqualification for falsifying information.
This is with an age relaxation of five years.
Successful candidates will have to produce medical fitness and character certificates.
Government or semi government institutions will have to submit NOC with the application.
No TA/DA will be paid for the test/interview.
Attested degrees from Higher Education Commission (HEC) should be submitted at the time of interview.
We welcome women, minorities, transgender persons and differently-abled persons to apply.
No electronic instruments like mobile / smart watches etc. will be allowed in the test/interview.
How to Apply:
It’s all done online, so the application process. Applications should be received by 19 January 2025.
To see the full job descriptions and to apply please go to:
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